Shipping policy

At Maw & Paw’s Pets, we are dedicated to delivering your orders quickly, safely, and reliably. Please review our shipping policy below for information about processing times, delivery estimates, shipping costs, tracking, and delivery coverage for the United States, Australia, Canada, and New Zealand.

1. Shipping Options & Costs

We believe in straightforward and transparent pricing. We offer Free Shipping across our entire catalog, with no minimum order value and no hidden shipping fees at checkout.

  • United States: Free Shipping — $0.00 USD
  • Australia: Free Shipping — $0.00 AUD
  • Canada: Free Shipping — $0.00 CAD
  • New Zealand: Free Shipping — $0.00 NZD

2. Order Cut-Off, Handling & Transit Times

To provide clear delivery expectations, our shipping timeline is divided into handling time and transit time.

🇺🇸 United States

Orders within the United States are shipped through our trusted courier partner, UPS.

  • Order Cut-Off Time: 6:00 PM (GMT-05:00) Eastern Time
  • Handling Time: 1–3 business days
  • Processing Days: Monday–Saturday
  • Transit Time: 4–7 business days via UPS
  • Delivery Days: Monday–Saturday
  • Total Estimated Delivery Time: 5–10 business days

🇦🇺 Australia

Orders within Australia are shipped through our trusted courier partner, Australia Post.

  • Order Cut-Off Time: 6:00 PM (GMT+10:00) Sydney Time
  • Handling Time: 1–3 business days
  • Processing Days: Monday–Saturday
  • Transit Time: 4–7 business days via Australia Post
  • Delivery Days: Monday–Saturday
  • Total Estimated Delivery Time: 5–10 business days

🇨🇦 Canada

Orders within Canada are shipped through our trusted courier partner, Canada Post.

  • Order Cut-Off Time: 6:00 PM (GMT-05:00) Eastern Time
  • Handling Time: 1–3 business days
  • Processing Days: Monday–Saturday
  • Transit Time: 4–7 business days via Canada Post
  • Delivery Days: Monday–Saturday
  • Total Estimated Delivery Time: 5–10 business days

🇳🇿 New Zealand

Orders within New Zealand are shipped through our trusted courier partner, NZ Post.

  • Order Cut-Off Time: 6:00 PM (GMT+12:00) Auckland Time
  • Handling Time: 1–3 business days
  • Processing Days: Monday–Saturday
  • Transit Time: 4–7 business days via NZ Post
  • Delivery Days: Monday–Saturday
  • Total Estimated Delivery Time: 5–10 business days

Order Cut-Off & Processing

Orders placed after the applicable 6:00 PM local cut-off time will begin processing on the following business day.

We process orders Monday through Saturday. Orders are not normally processed or shipped on Sundays or major public holidays.

Please note that delivery estimates are provided as a guideline and may occasionally be affected by circumstances outside our control.

3. Order Tracking

A tracking number will be automatically generated and emailed to you once your order has been handed over to our shipping carrier.

Depending on your destination, orders may be shipped through:

  • UPS — United States
  • Australia Post — Australia
  • Canada Post — Canada
  • NZ Post — New Zealand

Please allow 24–48 hours for tracking information to become active or update on the carrier's tracking system.

You can use the tracking link provided in your shipping confirmation email to follow your order's progress.

4. Shipping Coverage & Address Restrictions

United States

We ship to addresses across all 50 U.S. states.

At this time, we do not ship to U.S. Territories.

Australia

We ship nationwide across all Australian states and territories.

Canada

We ship nationwide across all Canadian provinces and territories.

New Zealand

We ship throughout New Zealand, including supported addresses across the country.

5. Shipping Delays

While we work closely with our shipping partners to ensure orders arrive within the estimated delivery window, occasional delays may occur.

Possible causes include:

  • Severe weather
  • Carrier delays or bottlenecks
  • Customs processing
  • High shipping volumes
  • Other circumstances outside our control

If your package is taking longer than the estimated delivery window, please contact our support team at:

help@mawandpaws-pets.com

We'll be happy to review the tracking information and assist you.

6. Lost, Missing or Damaged Packages

If your package appears to be lost, significantly delayed, or arrives with visible damage, please contact us as soon as possible at help@mawandpaws-pets.com.

Please include your order number and, where applicable, photos of any visible damage.

We will review the situation and, when necessary, work with the relevant shipping carrier to investigate the shipment and help resolve the issue as quickly as possible.

For damaged or incorrect products, please also refer to our Refund & Return Policy for information about replacements and refunds.

7. Important Delivery Information

Please make sure your shipping address is correct and complete when placing your order.

Once an order has been processed or shipped, we may not be able to change the delivery address.

Maw & Paw's Pets is not responsible for delays caused by incorrect or incomplete address information provided at checkout.

8. Contact Us

If you have any questions about shipping, tracking, or your order, our customer support team is happy to help.

When contacting us about an existing order, please include your order number so we can assist you as quickly as possible.

9. Business Contact Information

For any questions, concerns, or updates regarding a shipment, please reach out to our customer care team using our verified contact channels:

  • Business Name: Maw & Paw's Pets
  • Physical Address: 166 Millers Creek Dr D, Winston-Salem, NC 27127, United States
  • Phone: +1 332-242-4620
  • Business Hours: Mon - Sat | 10:00 AM - 07:00 PM (GMT-05:00)